Returns & Exchanges

At Universal Music Latin Official Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unopened packaging and includes all components; please note that digital downloads and personalized merchandise are final sale.

• 2.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return and receive a Return Authorization number.

• 3.
  Package Your Items

  Securely pack the merchandise in its original shipping container and include the provided return slip to ensure your refund is processed accurately.

• 4.
  Ship and Track

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for your records.